RETURN & REFUND POLICY

At TAPO, if you’re not happy with your purchase, please Contact Us directly, and we will offer you solutions according to your case.

1. Return/Refund request time frame

Any concern on returning the purchased product(s) that is sent to our email tapoecommerce@gmail.com within 5 days from the arrival date will be eligible for a return/refund consideration. Any claims made after 5 days will NOT be accepted.

For better support, please provide the information below:

– Order number
– Shipping label
– A picture of the received item/a video showing its issue
– Size tag (if any)

2. Return conditions

The return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal conditions.

Note:
– The return request must be the consent of the store representative. Returning the item without prior authorization will result in the package being lost and unable to reach us.
– Please be informed that you have to pay the return shipping fee.

3. Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, thn your refund will be processed and automatically applied to your original payment method within 5-7 days.

We will NOT accept to return or exchange if:

– The customer(s) change their mind
– The item(s) have been used or washed
– The item(s) have been delivered with the correct size and/or correct color as in order.
– The item(s) have been broken after several uses.
– The products are the gifts

4. Order cancellation

TAPO only accepts cancellation requests sent to us within 6 hours of placing the order. Please be well-informed that we need to pay for management, processing, and transaction fees, so 10% of your total order value must be charged for the cancellation. After 6 hours, your order will be automatically archived and sent to the warehouse for the process of stocking, packaging, and shipping. No one can cancel your order once it is being processed already.